Delete in the app (immediate)
- Sign in to HostSettle.
- Operators: open Settings. Owners: open Profile.
- Tap Delete account, type DELETE, and confirm.
Your account is deleted immediately and you are signed out.
If you are the only admin of an organization, make another member an admin first, or contact us to close the organization.
Delete without the app
Email support@hostsettle.com from the email address on your account with the subject "Delete my HostSettle account". We will verify the request and delete the account within 30 days.
What is deleted
- Your login (email and password hash).
- Your profile (name and phone number).
- Your membership in every organization, and your notifications.
- For owners: your Owner Portal access.
What is kept, and for how long
Business records belong to the property management organization, not to an individual login, so they are kept after an account is deleted: properties, bookings, agreements, settlements, payments, statements, documents and the audit log. References to you in those records are removed and show as a deleted user.
These records are kept for 8 years to meet accounting and tax obligations. Owners who want their owner record itself removed should contact their property manager or us.
See also our privacy policy.